Gone are the days of customers having to repeat their requests to multiple people across multiple channels. CRMNEXT helps you to resolve cases faster and at the first go with intelligent case allocation to service agents based
on product expertise and availability. Well defined SLAs, together with automated service workflows and approvals, guarantee SLA compliance using multi-level escalations and assignments.
Right customer with right offer at the right time
When you want to sell additional products or value added services to your existing customers, you must know :
What are the fundamental customer segments in your portfolio?
What products are better suited for which segments?
What is a customer's propensity to purchase a product?
What is the best time to make an offer to a customer?
What is the optimal price point for a customer?
How can we help?
When planning a cross-sell strategy, it's important to answer three fundamental questions for each customer:
Does this customer have the potential to be a high-value customer over the life of the relationship?
What is the next best product to offer for maximizing the customer's value?
Does this customer require an offer in order to make the purchase or is the customer likely to buy anyway?
Our cross sell analytics solution enables companies to leverage their existing customers and drive incremental revenue by offering them products that they are most likely to accept. The approach is flexible, hence
you can quickly respond to changes in the marketplace and changes in customer behavior. CRMnext's reporting and analytics tools are robust and scalable to grow as your business grows.