CRMNEXT, a CRM solution provider for the financial services industry, is partnering with OneSpan, a provider of digital identity security, transaction security, customer onboarding, and business productivity.
CRMNEXT will integrate OneSpan's e-signature product, OneSpan Sign, into its CRM solution, allowing banks and credit unions to automate manual, paper-based administrative tasks and simplify obtaining signed documents across any channel or device with customers in branch, online, or supported via call centers and kiosks.
OneSpan Sign is offered as a white-label solution to integrate completely with partnering financial institutions' branding. Through this partnership, OneSpan's e-signature technology, paired with CRMNext's omnichannel CRM solution, enables financial institutions to reduce the amount of time branch or call center personnel and customers take to add products or complete transactions.
"Enabling digital transactions is essential to providing consumers the best banking experience possible," said OneSpan's sernior vice president of worldwide sales, Dan Dica, in a statement. "Our partnership with CRMNext can help by digitizing manual processes, modernizing operations, and empowering institutions to improve the customer experience by delivering on the expectation of a frictionless experience set by digital giants Alibaba, Amazon, and Apple."
"Our partnership with OneSpan expands our ability to offer our mutual customers a frictionless e-signature experience, whether in person, digitally, or via a mobile device," said Joe Salesky, CEO of CRMNext, in a statement. "As customer expectations rise and competition increases, eliminating artificial barriers between digital and assisted channels improves the potential for growth in assets and profitability without the need to hire additional resources."
CRMNEXT is the leading global cloud CRM solution provider. It has practice leadership across nine verticals assisting businesses from SMEs to Fortune 500 businesses in optimizing customer relationships. It is also pioneering a Digital CRM rollout for some of the largest enterprises across Asia-Pacific. CRMNEXT’s customers include global brands like HDFC Bank, ICICI Bank, Axis Bank, Pfizer, Tata AIA, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automationand Customer Engagement.For more information, visit the best CRM software.