Home grown business intelligence.
Numerous issues with the registrar data.
Data curing for non-contactable customers.
Need for control on customer and partner acquisition, retention and relation due to absence of CRM for finance.
Deploy Financial Service CRM to 1000 users to create a Unified Data Model.
Brought stakeholders from sales to service on a single platform, to eliminate information silos through our financial CRM.
Implementation of Business Intelligence for better insight by integrating and analyzing more than 400 million rows - up to 1 terabyte - of data that end users can mine.
Customers up in managed portfolio by 40%.
Enhanced the capabilities of customer servicing by increasing First time right and TAT adherence by 400%.
Reduced the cost of servicing by a huge margin.
Improved lead conversion.
Increased the capability of customer retention.
Reduced time and IT resource requirements for regulatory reporting.