CRM Solution for Telecom Companies

Telecom Edition

Our CRM solution for telecom helps carriers maximize account potential, increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems, on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market.

telecom-crm-benefits

As competition multiplies rapidly, technological product offerings increase, customer churn grows and revenue targets stiffen, telecommunication companies face some unparalleled challenges.

Background

  • Telecoms continue to face stiff revenue targets spread across too many stakeholders.
  • Stakeholders struggle to deal with a vast number of departments, systems and geographies.
  • Tracking sales and the opportunities pipeline is an uphill task.

Challenges

  • How to provide single customer view and manage end-to-end sales since process and data is spread across diverse systems viz. order management, provisioning, billing, service assurance, etc.?
  • How to stunt customer attrition and grow the customer base in the stiff competition using proactive campaigns and reduce complexity of product pricing, promotions & personalizing next generation telecom services?
  • How to manage key accounts for sustained bottom-line and to grow SME accounts for incremental business and determine account potential to increase SOW?
  • How to segment and capitalize on retail customers' data, their interactions & usage pattern to increase ARPU?
  • How to reliably co-ordinate, collaborate and action customer queries/ complaints, across channels to ensure fast & accurate resolutions?

Solution

telecom-crm-solution

CRMnext's telecom solution creates a 'unified desktop' that seamlessly integrates with various systems to provide a 'unified customer view' for all stakeholders. It facilitates comprehensive account management - classification, identifying potential, target setting and breaking into new accounts to complete the service assurance process. CRMnext provides a realistic insight into the complete value chain.

To learn more about our CRM solution for telecom, contact a CRMnext Expert.

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