Support

World class support you can rely on

CRMnext offers a range of support services to its customers for better experience and continuity. Customer Support is provided to help customers minimize downtime, maximize the benefits and improve return on investment.

To meet the varied post Implementation support requirements of our customer, we offer four different flavours of support services. These support packages cover all types of support requirements from simple configuration change request to complex product extensions:


CRMnext Standard
Support


CRMnext Silver
Support


CRMnext Gold
Support


CRMnext Platinum
Support

 

  Standard Silver Gold Platinum
Availability Free $ $ $
Electronic mail support Available Available Available Available
Response time Business Days
2
Business Hrs
4
Business Hrs
4
Business Hrs
2
Telephonic support   Available Available Available
Release Refresher   Available Available Available
Customer Success Manager     Pool
Available
Dedicated
Available
Remote Administration     Available Available
Engineering level Support       Available
Health Check Periodicity   Annual Half yearly Quarterly