CRMnext Impact

HDFC Bank

  • Significant increase reported in customers of managed portfolio.
  • Highly effective branch, customer relationship management and cross-sales capabilities.
  • More effective channel sales management.
  • Established ownership, TAT and its adherence, leading to significant improvement in lead conversion rates.
  • Unlocked the value of existing IT investments and provided directional IT investments.
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Reliance General Insurance

  • Enhanced the capabilities of customer servicing by increasing first time right (FTR) and turn around time (TAT) adherence by 400%.
  • Reduced the cost of servicing by a great margin.
  • Improved lead conversion.
  • Increased the capability of customer retention.
  • Reduced time and IT resource requirements for regulatory reporting.
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Reliance Mutual Fund

  • Enhanced the capabilities of customer servicing by increasing First time right and TAT adherence by 400%.
  • Lowered the cost of servicing by a huge margin.
  • Reduced time and IT resource requirements for regulatory reporting.
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