CRM Solution for Manufacturing
Manufacturing Edition
Our CRM solution for manufacturing manages business
opportunities, quotes, point-of-sale, claims, pricing, inventory,
advance reporting and more. It maximizes collaborations with
stakeholders and customers to optimize your products and services
ensuring success.
Background
- Manufactures are unable to consolidate customer information to
improve coversions and increase sales.
- Collaborations between team members for a complex sale are
inefficient.
- Information relating to sales activities like calls, emails,
memos, quote logs, etc. are fragmented.
- ERP systems do not provide any value for improving sales and
service processes.
Challenges
- How to grow profitable relationships with suppliers, channel
partners, service partners and customers?
- How to have better control over various partners with a higher
degree of traceability and audit trails to monitor them?
- How to manage long sales cycles - innovation, demand creation,
supply to market, fulfillment, operations and support?
- How to reliably not only address requests, issues, complaints
across customer touch points, but also onsite/offsite repairs,
spare part inventory tracking and ensure fast, accurate and
consistent resolutions?
- How to profitably manage assurance cycles - reducing contract
lapses, cross-selling extended warranties and honoring claims?
- How to adhere to regulatory global trade compliances and
implement workflow to follow best practices?
- How to drive product innovation and improve quality based on
customer feedback?
- How to track KPIs when the sales and service processes are
spread across geographies and multiple partners?
Solution
Our CRM solution for manufacturing helps industries to attract,
engage and retain profitable customers. It also successfully
acquires and nourishes profitable partners with better inventory
management and improved productivity.
As a next generation platform, CRMnext's Manufacturing edition
creates customer centricity and implements best practices in
workflows, resulting in growth and improved profitability. It
comprehensively addresses time-to-market pressures by ensuring
timely deliverables and reduces uncertainty while managing a
complex supply chain.
To learn more about our CRM solution for manufacturing, contact a CRMnext Expert.