Top 5 Differences

Beyond the features

Selecting a CRM is easy, however selecting the right CRM can be tough. If you are an experienced evaluater, then you know there is more involved in decesion making then just feature comparisons. Below we mention some of the key differences that provides CRMnext an advantage over other CRM offerings. If you're interested in a feature comprison list, please click here to request the same. Rest assured, we perhaps provide the most comprehensive features in the industry.

Cost, Complexity and Speed of Implementation

While most on-demand CRM's are easy on the seat cost (typically starting at $65), they can make sizable dents on the customization cost. Effective CRM roll-outs can be cost, with average engineering bills running over $100,000. CRMnext has been built from ground-up to minimize customization costs and reduce roll-out time. With CRMnext you can,

Configure the business axis in minutes, without requiring customization teams
Easily map complex real-life relationships like those between teams, products and territories.
Use the configuration wizards to speed up implementation without compromising effectiveness.

Faster to implement

Business Process Mapping

CRMnext provides you the option to map your current business process or choose from global best practices. Don't change the way you do business, unless you want to. Use the powerful business process designer to quickly create and manage your processes. With CRMnext business mapping capabilities, you can

Easily design tailor made business process.
Set helpful coach text to guide the team, at each stage.
Automatically create relevant tasks and alerts, as defined in the process.

Flexible Processes

No CRM works alone

To ensure adoption, drive productivity and increase ROI, companies often look to integrate CRM with various inhouse modules. CRMnext offers a wide variety of integration options and techniques to enable IT teams to integrate various systems. Our integration ranges from various ERP's, to inhouse system, to Dialer / IVR systems. CRMnext comes pre-integrated with various industry leading contact center solutions like Cosmocom, Concerto, etc.

Integration

Single platform CRM

CRM is a strategic buying, it is important not to buy just a department specific solution. CRMnext is a single platform CRM that offers functionality that can map your current and future needs. We're the only enterprise class hosted CRM solution. Our platform offers out-of-box capabilities like "multi-dimensional" analytics, document management system, conventional CRM modules, globalization support and more. With CRMnext, you can

Avoid application hopping
Eliminate customer data fragmentation
Ensure better information visibility and coordination across departments

Single Platform

Extensive roll-out support

To ensure success in your implementation, CRMnext provides extensive configuration support. We provide our customer’s access to specialized customer success managers (CSM), who are experts in CRM. The CSM's help the customers to create roll-out plans take effective decisions and assist in configuring CRMnext. If the customer needs more extensive help in roll-out, we offer very affordable implementation packages, starting from $500. These packages help our customers derive maxim ROI or retune the application to meet specific business needs.

Implementation Success