The hidden costs of software
How conventional CRM drain your budget year on year
Did you know that most of the conventional product companies make bulk of their
revenues from upgrades and maintenance contracts? New product sales are either always
in red or barely break even. One wrong buying decision can sap your IT budget year
on year, leaving you with little or no money for new initiatives.
With conventional CRM software, license fee just accounts for 9% of your actual
cost. Surprised? There is more. According to conservative estimates 45% of the conventional
CRM implementations fail, 85% have massive cost overruns and 35% of the implementation
sees very low user adaptation rates. No wonder, its hard to find happy customers
who can vouch for conventional CRM software.
Understanding the real cost of ownership
Paying expensive software license fees for conventional CRM software is only the
beginning. It requires you to also investment in hardware, installation, engineering,
and implementation. Over time add costs for ongoing operations, support, upgrades,
and perhaps you can now get the real feel of your total cost of ownership. Incase
you want more clarity refer to the exhibit below.

Can I really save up to 90% of costs?
The simple answer is yes. With CRMnext you dont need to invest into any hardware,
software, engineering or upgrades. This translates into saving of up to 90% of the
cost of conventional CRM software. Apart from the dramatic cost reduction, CRMnext
enables a faster ROI. Our implementation rarely exceeds 2 months, compared to 11months
or longer with conventional CRM solutions. This means you can realize your ROI within
months as opposed to waiting for years.
Sample population size: 150
|
Total Cost of Ownership |
Conventional CRM
|
Professional Edition |
Enterprise Edition
|
| Totals ($) |
$1,574,000.00 |
$157,950.00 |
$303,750.00 |
| Costs (%) |
100% |
10% |
19% |
|
Number of Users
|
150
|
150
|
150
|
|
Application License & Subscription
|
$300,000.00
|
$117,000.00
|
$225,000.00
|
|
Support/Upgrade Costs |
$54,000.00
|
$0.00
|
$0.00
|
|
Implementation & Customization
|
$900,000.00 |
$29,250.00
|
$56,250.00
|
|
IT Infrastructure/Hosting Costs
|
$125,000.00
|
$0.00 |
$0.00
|
|
IT Personnel Support
|
$150,000.00 |
$0.00 |
$0.00
|
|
Training Costs (Admin & End Users) |
$45,000.00
|
$11,700.00
|
$22,500.00
|
Cost of implementation service will vary.