CRMnext's social CRM tools capture information from Facebook,
LinkedIn and Twitter to help managers gain a realistic
understanding of consumer mindsets. Continually monitor what
is being shared online about your brand and others by quantifying
negative and positive feedback through sentiment analysis. Escalate
negative comments for instant follow-ups to ensure timely action
and avoid customer churn.
Our CRM solution creates Leads and Cases from social networking
posts instantly, parallely generating real-time analytics. Redesign
your sales lead management process, marketing strategy and customer
service management plan by studying customers' posts on how
they rate your products and services.