Learning Center

crm-definition

What is CRM?

CRM software is an alignment of strategy, processes and technology to manage customers and all customer-facing departments & partners with high efficiency.

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crm-benefits

What can CRM Deliver?

The return on investment (ROI) gained out of implementing a CRM is what makes the experience worthwhile.

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what-is-cloud-computing

What is Cloud Computing?

Cloud Computing offers businesses of all sizes a cost-effective technical infrastructure without the typical advance planning required and time for deployment.
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crm-models

The Battle of Clouds

CRMnext is flexible and available for today's businesses as a SaaS or On-Premise model. You can switch from one model to the other seamlessly.

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crm-implementation-costs

The Cost of Ownership

CRMnext's SaaS and on-premise models can be implemented over a couple of months. Investments in software, engineering and upgrades are not required and there are no unexpected costs.

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Leveraging Social CRM

Social CRM helps organizations capture real-time feedback from social networks and use this information to improve their products and services. It also provides powerful sentiment analysis tools.

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crmnext-scalability

Scalability Essentials

Results for CRMnext's behaviour and response under various conditions created using a combination of load, stress and soak testing demonstrates the reliability of our product.

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crm-implementation-challenges

CRM Challenges

As more and more companies implement CRM for customer centricity, precautions must be taken to do it right. It is essential to identify the key challenges, address risks and build a strategy that can make your CRM successful. 

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crm-definition

7 Steps to CRM Success

CRM software is a powerful tool for collating and analyzing customer data created by users, import and integration. Low user adoption can easily hamper this strategic imperative - will your implementation be a failure or success?
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crm-failures

Learning from $30 Billion Failures

CRM implementations should ensure users have secure access to customer information around-the-clock from any location through web-enabled devices. High user adoption is vital for generating effective business intelligence and analyzing customer needs.
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crm-glossary

CRM Glossary

CRM terms can often be confusing - some might be abbreviations. Here are meanings of popular CRM related words. We'll continue to incorporate more as the world of CRM expands.

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