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Customize the sales experience with automotive CRM

Get 360-degree customer data, personalize touch points, and accelerate sales

  • Get holistic customer views

    Integrate data within automotive crm, social and third-party systems to get unified, 360-degree customer views in a single snapshot

  • Personalize every touch point

    Leverage 360-degree customer data to get deep, actionable insights, create personalized offers and make relevant, on-point sales pitches

  • Acquire customers faster

    Capture leads across web, mobile, social, and dealerships & push leads through the pipeline faster based on smart allocations

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Make service a point of sale

Stay on top of customer service requests, increase the relevance of cross sell and up sell offers, and develop a culture of self-service for standard operational requests

  • Make it First-Time-Right (FTR)

    Capture & manage all service requests with detailed customer histories to provide FTR resolutions and outstanding customer experiences at all touch points

  • Customize cross sell & up sell

    Utilize customer data, purchase & service histories, activity patterns, and embedded analytics to offer in-context, relevant products & services to customers across channels

  • Help customers help themselves

    Enable instant gratification for standard requests like service scheduling & complaint logs on mobile and web while optimizing costs with CRMNEXT Digital capabilities

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Grow dealer relationships

Track dealership performance, develop strategic relationships, and earn greater loyalty

  • Simplify dealership on-boarding

    Ease the on-boarding process, build comprehensive 360-degree dealership views, and segment them into value bands

  • Leverage dealer relationships

    Deploy differential relationship styles across dealership segments based on role and value while rolling out easy-to-manage, customized performance incentives

  • Earn dealership loyalty

    Aid new sales, offer superior dealership service, and work with them through lead sharing & processing to achieve higher conversion rates and reduce service response times

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Digital Automotive CRM:

Automobile companies envision moving their businesses closer to their customers. For these companies to be successful, it is essential they have a seamless process, smooth partner governance, aligned channel inventory management, efficient credit and debit authorizations, quantifiable metrics, and profitable services. To achieve this Automobile companies often face roadblocks.

CRMNEXT’s Automotive CRM solution dedicated to automotive customer relation management, helps you to build a comprehensive view of your clientele like client profile, vehicle owner detail, after-sales automotive record, customer complaints, customer preferences, effective sales offer.

The Automotive CRM software is also capable of integrating with vendor order systems, contracts tracking and partner inspections. Employing customer centric processes and workflows to monitor and assist your partners will drive profitable revenue growth. CRMNEXT Automotive CRM is ideal for empowering aspiring Automotive retail channel stewards.

With CRMNEXT You can manage all opportunities like Car manufacturer leads, Web leads, importing of prospect files, showroom visits, workshop contacts etc.

Digital CRM software for Automotive aims at catering to the needs of companies by transforming raw materials to finished goods for various industries like chemicals, construction, engineering, food and beverages, plastics, transportation, etc. It provides design registration and business opportunity management, quotes, point-of-sale management, claims management, price protection, channel inventory management, sales incentives and advance reporting on key performance indicators to take midcourse corrective measures.

customer success stories

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