We believe in CRMnext. With over 45,000+ users & 3,000+ branches and multiple integration points, it was hard for any system to match our expectations. But with CRMnext we have enjoyed 99.9% uptime availability and seamless scalability. It just seems perfect.
Celent is a research and consulting firm focused on the application of information technology in the global financial services industry. Their Model Bank Awards recognize a financial institution's effective use of technology in specific areas. HDFC Bank won the 2012 award in the "Customer Service Initiative" category. With a view to ensure consistent experience across channels and to enhance 360 degree view of customers, the bank partnered with CRMnext in 2007.
Awarded to HDFC Bank for steps undertaken to strengthen relationships with its customers in the areas of retail, corporate and rural banking. Improved CRM techniques resulted in increased customer base and loyalty.