Platinum Support
Platinum support is especially designed for large size, complex
implementations. In addition to basic support services available,
it would include access to a dedicated CRMnext 'Customer Success
Manager' who will have complete knowledge of your CRM setup,
integrations, customizations and the CRM objectives. These
dedicated CSMs will help get an expert and personalized support on
your user management, configuration management, and integration
related issues and queries.
Platinum Support includes:
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Dedicated Customer Success Manager
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Remote login and administration support
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Configuration and Integration support
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Response to cases within two business hours
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Any time telephonic support
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Electronic mail support
Platinum support is a charged service. For pricing details
please contact our sales team.